Frequently Asked Questions

Orders

How do I track my order?

Once your order ships you'll receive an email with a tracking number. You can also find tracking details in your account under My Orders, or use the Guest Order Lookup if you ordered without an account.

Can I modify or cancel my order after it's placed?

Orders can usually be modified or cancelled within one hour of placement, before they enter the picking queue. Contact us immediately with your order number. Once an order has been dispatched it cannot be cancelled — you would need to follow the standard return process instead.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and bank transfer for orders over $500. All transactions are encrypted via SSL. We do not store card details on our servers.

I didn't receive an order confirmation email — what should I do?

Check your spam or junk folder first. If it's not there, log in to your account and confirm the order appears under My Orders. If the order is listed but no email arrived, let us know and we'll resend it.

Shipping

How long does shipping take?

Standard shipping typically takes 3–5 business days. Expedited (1–2 day) options are available at checkout. Orders placed before 2 pm EST on business days are usually dispatched the same day.

Do you offer free shipping?

Yes — free standard shipping applies to all orders over $150 before tax. Oversized or freight items (e.g. full suspension kits) may carry a handling surcharge regardless of order value; this is shown at checkout.

My order shows as delivered but hasn't arrived — what do I do?

First check with neighbours or any safe place noted in the delivery. If it still can't be located, contact us within 7 days of the delivery date and we'll open a carrier investigation. Claims raised after 7 days may not be covered.

Do you ship internationally?

We currently ship within the United States and Canada. International orders outside these regions are not supported at this time. Contact us if you have a large or trade enquiry and we'll see what we can arrange.

Returns & Exchanges

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and include all hardware. Electrical components and custom-order items are non-returnable. Full details are on our Returns & Exchanges page.

How do I start a return?

Contact us with your order number and reason for return. Our team will issue a Return Merchandise Authorisation (RMA) number and provide return shipping instructions within one business day.

Can I exchange a part for a different one?

Yes — exchanges are processed as a return + new order. Once we receive and inspect the returned item, a store credit or refund is issued and you can place the new order. Let us know upfront so we can hold the replacement if stock is limited.

Who pays for return shipping?

If the item is being returned due to a picking error or fault on our part, we cover return shipping in full. For change-of-mind returns, the buyer is responsible for shipping costs. We recommend using a tracked service as we cannot be liable for items lost in transit.

Products & Fitment

How do I find parts that fit my vehicle?

Use the Part Finder on the homepage or in the header. Select your Year, Make, and Model — every product will then show a fitment badge telling you whether it's compatible. Read our Fitment Guide for a full walkthrough.

I'm not sure which product is right for my build — can you help?

Absolutely — send us a message with your Year / Make / Model, current setup, and what you're trying to achieve (track use, daily driver, etc.) and our team will point you in the right direction.

A product I ordered doesn't fit — what happens?

If a part was shown as compatible in our system and it doesn't fit on arrival, contact us and we'll sort it out at no cost to you — replacement, refund, or store credit, whichever you prefer. We'll also correct the fitment data.

Are the parts OEM or aftermarket?

We stock both. Each product listing clearly states whether it is OEM (Original Equipment Manufacturer), OEM-equivalent, or aftermarket performance. Aftermarket brands stocked include reputable names such as KW, Bilstein, Whiteline, Cusco, and more.

Account

Do I need an account to order?

No — you can check out as a guest. However, creating a free account lets you track orders, save multiple vehicles to your Garage, manage returns, and re-order with a single click. Register here.

How do I reset my password?

Go to the login page and click “Forgot Your Password?”. Enter your email address and we'll send a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How can I save my vehicle for future visits?

Sign in to your account, then open the My Garage panel from the vehicle icon in the header. Add your Year / Make / Model and it will be remembered permanently. You can save multiple vehicles and switch between them at any time.