Shipping policy

Where we ship

We ship to addresses in the 48 contiguous US states and Washington, DC. We can’t ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO/DPO addresses, PO boxes or outside the United States. Checkout tells you straight away if an address can’t be used.

Shipping cost

Shipping is free on every order to the contiguous US. Any sales tax is shown at checkout before you pay.

When your order ships

Orders placed before 12 p.m. Pacific on a business day (Monday–Friday, excluding US holidays) usually ship the same day. Delivery typically takes 3–5 business days after that.

Tracking

When your order ships, we email you the tracking number. You can also find it with the order in My orders or on Orders and Returns.

Check your address

Please make sure your shipping address is complete and correct. To change it, contact us right away with your order number: orders can usually be changed within one hour of being placed, and can’t be changed once they’ve shipped.

Damaged packages

If your order arrives damaged, take photos of the box and the part and contact us within 48 hours of delivery. Keep the packaging until we reply. We’ll arrange a replacement or a full refund and file the claim with the carrier.

Lost packages

If tracking shows your package as delivered but you don’t have it, check with neighbours and any safe place first, then contact us within 7 days of the delivery date and we’ll open an investigation with the carrier.

Questions? We reply Monday–Friday within 24 hours, 10 a.m.–5 p.m. Pacific time. Contact us.